Building Confidence: What Local Authorities Should Request from Adult Social Care Providers Annually

Author: Krystian Whellans

In commissioning adult social care services, local authorities have a critical responsibility to ensure high standards, compliance, and the well-being of vulnerable individuals. One of the most effective ways to achieve this is by establishing a strong assurance framework, built on regular and comprehensive communication with care providers. But what should local authorities ask for each year to guarantee transparency and accountability?

Here’s a guide to the essential documents and information care providers should provide annually:

Policies and Procedures: Up-to-date documentation on safeguarding, health and safety, complaints handling, and medication management ensures providers are operating within clear and ethical parameters.
Staffing Information: Information on staff training, qualifications, turnover, and recruitment practices demonstrates the provider’s commitment to a skilled and stable workforce.
Quality Assurance Reports: These include internal audits, user and family feedback, and action plans for continuous improvement.
Incident and Safeguarding Reports: Annual records of incidents and safeguarding concerns, along with how they were addressed, offer valuable insights into the provider’s risk management and safeguarding practices.
Financial Information: Budget reports, financial statements, and open accounting data help verify the provider’s sustainability and responsible use of resources.
Service User Outcomes: Anonymised data reflecting outcomes, complaints, and compliments sheds light on the service’s overall impact and user satisfaction.
Risk Assessments: Updated assessments ensure a safe environment and tailored support for service users.
Compliance Certificates: Evidence of statutory compliance, such as fire safety, health and safety certifications, and ICO certificate renewals, reinforces trust.
Companies House Updates: Reviewing annual confirmation statements or filings ensures the provider remains compliant with legal requirements and maintains good standing.
Care Plans and Reviews: Summaries of person-centred care plans and annual reviews highlight the provider’s focus on individual needs.

Collecting this information not only helps identify areas for improvement but also strengthens partnerships between commissioners and providers, fostering a shared commitment to excellence in adult social care. It aligns with the statutory responsibilities outlined in the Care Act 2014, ensuring services are safe, responsive, and effective.

By proactively requesting these documents, local authorities can build a culture of transparency and accountability. It’s an investment in quality care—and most importantly, in the lives of the people we serve.